DATE OF LAST UPDATE: 11th JULY, 2021
Domestic Shipping Policy
Shipment processing time
All orders are processed within 3 business days.
Shipping rates and delivery estimated
Shipping charges for your order will be calculated and displayed at checkout.
Shipping method Estimated delivery time Shipment cost
Standard Shipping 5-10 business days Free
International Shipping 15-20 business days TBA
USA: Currently we only ship to the United States forty-eight contiguous states and Washington, DC. However, we cannot ship to P.O. boxes or military bases or diplomatic locations.
Shipment confirmation and order tracking
When your order is processed and a tracking number is available, you will receive an email with tracking information.
Customs, duties, and taxes
Valleys Art is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). This should be impossible since we do not ship internationally.
Valleys Art is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy
Valleys Art ships internationally, and reserves the right to pass on any country tax, duty and/or custom charges to the customer/purchaser.
Still have questions about shipping? Contact customer service at [email protected].
Re: Customer Support
31 Operiana Street
Rotorua Area 3010
Bay of Plenty